Frequently Asked Questions
Everything you need to know about the VIOLET GREY shopping experience.
What is the VIOLET CODE and how are products selected?
The VIOLET CODE is our rigorous testing process. Every product we carry has been vetted by Hollywood’s leading makeup artists, dermatologists, and hair stylists to ensure it meets our standards of excellence and efficacy.
What are your shipping options and delivery times?
We offer standard, expedited, and overnight shipping options. Orders are typically processed within 1-2 business days. Standard shipping usually arrives within 3-7 business days depending on your location.
What is your return policy for beauty products?
We accept returns on most new or gently used items within 30 days of purchase. Please note that certain items marked as Final Sale cannot be returned for hygiene and safety reasons.
Do you offer international shipping?
Yes, VIOLET GREY ships to many countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the weight of the package.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for flexible financing options.